❓ Frequently Asked Questions
Q1: Are you a manufacturer or trading company?
A1: We are a professional led light manufacturer, and our main items include LED String Lights.
Q2: Can we have our LOGO on the lamp body and gift box?
A2: Yes, please consult with our sales team for the OEM process details.
Q3: What about the lead time for orders?
A3: Samples typically need 3-5 days. Mass production time usually requires 1-2 weeks or more depending on the quantity.
Q4: Are your samples free or do they incur a cost?
A4: It depends on the products. For low-value products, we provide free samples with freight collect. For high-value items, sample costs and freight apply.
Q5: Why do customers choose us?
A5: We offer quick replies (under 3 hours), 99% on-time delivery, strict quality control (over 99%), and 100% QC inspection before shipment.
Q6: How do you ship the goods and how long does it take to arrive?
A6: We usually ship via DHL, UPS, FedEx, or TNT, taking 3-5 days. Airline and sea shipping options are also available.
Merak Lighting
